Description

Bilingual candidates only

Job Schedule: 5 days in office Shift 7:30AM to 4:00PM

TEMP TO PERM

JOB SUMMARY

Often the first point of contact for customers, the Representative is responsible for addressing customer service concerns, inquiries and activities. The Representative is responsible for retention and selling the value of products and services. As a Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of products and systems.

RESPONSIBILITIES

• Provides routine information and support to Designated Customers.

• Ability to sell the value and retain policyholders

• Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues.

• Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis.

• Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.

• Collects, documents and enters data from and into multiple applications.

• Provides instructions and set expectations for policyholders

• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI’s.

• Exhibits and practices the Organization’s Common Purposes and Shared Traits.

• Understands organizational objectives, supports process improvements, and provides feedback to leadership.

SKILLS

•Provide a needs analysis assessment for what a policyholder may need

• Strong verbal and written skills

• Ability to partner with others to resolve issues resulting in service or claim related issues

• Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

• High School Required; bachelor’s degree preferred

• Minimum 1 year previous contact center experience

• Previous Retention skills within a contact center environment

• Previous sales experience a plus

• Licensed to sell health/life Insurance a plus

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.